The following is a message from John Sargent, the owner of RampNOW and StairLiftNow

Prospective clients often ask why we stress service at RampNOW and StairLiftNow. The last 12 hours have ben a great example. Around 8 PM last night, Art S, a client from Winnetka, IL called. His curved stair lift had stopped working. We installed this lift for Art several years ago and he relies on it daily. The stair lift is the only way he can access his master bedroom. Most stair lift dealers would have a polite answering machine announce that someone would return his emergency call the following morning. I spoke with Art and his caregiver for a few minutes and resolved the issue quickly. It turned out that somehow they had shut off the key. By solving his problem immediately over the phone, we made it possible for Art to use his stair lift. By solving his problem over the phone we saved him the cost of a service call.

At 6:30 AM this morning, I answered a call from a client, Larry C, in South Holland, IL. He had run into his heavy duty Summit stair lift and somehow damaged it. I scheduled one of our factory trained technicians to go to his home and perform a repair today.

As a full service dealer, we answer the phone from 7: AM (sometimes 6:30) till 10 PM 365 days a year. All RampNOW and StairLiftNOW personnel are skilled employees rather than untrained independent contractors. We also keep the parts in stock so that we can make immediate repairs.

Thank you,
John Sargent
Owner of RampNOW and StairLiftNow